Once again Google is forcing unverified and incorrect menu information direct into restaurants Google My Business listings.
There is a long history going back years with Singleplatform being used by Google My Business, originally added as a menu link, ordering and now injecting their Menu direct into a restaurants Menu Tab. In every complaint I have viewed the Singleplatform listing for the restaurant is unverified.
Typically a restaurant only realises that this menu has been injected into their business listing when a customer complains to them.
The problem with using unverified / scraped data from Singleplatform is that the restaurant does not know of its existence (until a complaint) and the menu items and prices are out of date and inaccurate.
What Should Restaurants Do Now
You cannot delete the menu, because its a feed from Singleplatform and will re-appear.
- Log into your GMB listing and add your menu to your listing – this will override the Singleplatform menu
- Contact Singleplatform and request removal of your restaurant from their site
- Use the Opt Out Form (this tells Google not to display Singleplatform)
I highly recommend that you contact Singleplatform and request removal of your restaurant from their site, do not ask to update or claim, for which they will charge you $109 Per Month (I kid you not) for the privilege of correcting your stolen content.
To locate your listing on Singleplatform listing you can Google a few variations:
- singleplatform + restaurant name
- singleplatform + restaurant name + location
- site:places.singleplatform.com + restaurant name
- site:places.singleplatform.com + restaurant name + location
After you have the URL for the listing on their site, go direct to their customer support form: https://support.singleplatform.com/s/contactsupport
Request immediate removal of your restaurant.