Online Ownership provides external compliance auditing to companies that deal with Google My Business Listings in a 3rd party capacity.
Compliance auditing involves an independent, comprehensive review of the adherence to Google My Business Third Party Policies.
Online Ownerships (Tim Capper) is a UK Google My Business product expert and trusted verifier by Google.
Types of GMB Compliance Auditing
One Off Compliance Audits
One off audits to ensure that systems in place are 3rd party policy compliant, this assumes that the company has an internal auditor that maintains policy and that any new GMB policies are adhered to.
The typical use of a one off compliance audit is after the company has suffered from mass suspensions of clients business listings.
Regular Compliance Audits
We offer monthly, bi-yearly and annual compliance audits.
If the company uses call handlers as part of their process – this part can only be audited in the UK.
These audits take place on the premises and require full access to systems, agents and call handlers.
This service also involves keeping the company updated of any new 3rd party policy updates from Google and the correct implementation of these by the company.
If a deficiency is identified that does not impact a 3rd party business we recommend changes to implemented by next audit.
If a deficiency is identified that has affected a 3rd party business we request immediate rectification and depending on the severity of deficiency the company will be reported for the 3rd party policy violation.
3rd Party Business Complaints
If a 3rd party business has followed a link from a companies website please note the following:
Invoicing matters are not part of Googles 3rd party policies, you will need to take this up as a normal business practice, civil matter or see your solicitor.
If you claim that you did not sign up for a service related to your Google My Business listing, you will be required to give Online Ownership permission to:
- Listen to all audio recordings of your interaction with company
- View all email correspondence with the company
If we find that the company in question has deliberately violated 3rd party policy regarding your complaint:
- Provide notice to the company
- Regardless of the companies resolution, the company will be reported for 3rd party policy violations
If you have not come via a companies compliance audit page where Online Ownership is listed as the auditor, but want to report a company for 3rd party policy violations, then please use this form: https://support.google.com/business/contact/gmb_3p_complaints