Google Business Page FAQ’s

Google business page frequently asked questions.

We constantly publish updates and tips on our local SEO blog and will update this FAQ’s page with relevant How To’s relating to Google local business pages.

If you can’t find an answer to your business page question, please reach out.


How do I Create a Google Business Page


Step by Step Guide to setting up your Google Business Page. This guide starts at the very beginning of the process, with account creation to claiming and verifying your new Google Business Page. Read through the set up process, before you begin, then follow the Guide in creating your new business page or see the Video Tutorial at end of page.


How do I Manage my Google Business Page


Get to know your Google Business Page and how mange your page to get the best results for your business:

  • How to Edit your Business details
  • Manage your Business photos
  • Access tools from Dashboard



Claim Ownership of a Verified Business Page


To claim ownership of a verified Google business page, you need to follow these steps:

  1. Go To:
  2. Click: Get on Google
  3. Search for business name
  4. Select the correct business
  5. Select Request admin rights
  6. Fill in form
  7. Submit



Google My Business Verification FAQs


Verification is probably one of the largest issues that I deal with as a Google my Business Product Expert. What should be a relatively pain free process of creating or claiming to verifying a business listing can often come off the rails when something happens within the process of verifying the listing.



Check Your Google My Business Verification Status


Google My Business just rolled out a tool to check the status of your verification.

To use the tool you will need to sign in with your google account – dont have one or unsure, then see checking manually below.



Edit Incorrect Business Details in Google Search


There are four ways you can correct your business details, depending on which way you decide, most will ultimately end up Google MapMaker where the details are checked before being changed.

I would strongly recommend that if the business page is not claimed and verified, then you should take this path to prevent this from happening again. Owning the business page allows you to brand it, manage it and view data insight from it.



How to Report Photos in your Google Business Page


Google Business Support has added an inappropriate photo reporting feature to their reporting system.
Photos that are added via the “Upload a Public Photo” section can now be reported.



How to Report Reviews on your Google Business Page


Google now provides business page owners with a direct method of reporting reviews on a Google business page. Previously to this update, a business page owners only option was to flag the review in their business page and hope that it made its way to a reviewer.



How to Report Incorrect Summary Terms


There are two types of summary terms or short business descriptions that you might see on Google Maps and in the business knowledge panel, these are Editorial summaries and Review snippets. The question is how to report incorrect summary terms or business description when they appear on your business page.

Editorial Summaries: Are extracted from what people have written about the business online, whether it be in a review on the business page or on another site.

Review Summaries: These review snippets appear both in Google Maps in the information box, as well as in the business knowledge panel in search.



How to Report a Duplicate Google Business Page


Duplicate Google Business Pages appearing in Google Maps can cause untold problems for Verified business pages and can even lead to the verified business page being removed and labeled as spam.

Top Tip: Be logged into Google+ with your Business Page login



Report a Problem in Google Maps about a Business Pages


Google has updated how to report a problem about a business page that you find listed in Google Maps. Previously the options were to report the business as Permanently Closed.
The updated “report a problem” feature now includes :

  • Permanently Closed
  • Doesn’t Exist
  • Spam
  • Private
  • Moved Elsewhere
  • Duplicate



Google Business Page Insights and using the Data


Google My Business has quietly improved the Page Insights on Google Business Pages, and they look fabulous, with much clearer business data for business owners. A local business can now see more actionable information about their business page:

  • visibility
  • engagement
  • audience
  • clicks
  • driving requests
  • phone calls



Knowledge Panel to Show For Business Name in Search


How to trigger the Knowledge Panel to show in search results when I search for my Business Name?
There is no one single trigger, but rather, Google relies on signals from multiple sources in order to display the knowledge panel in a search result for business name.

This is the checklist I have created for myself when I start a local seo campaign.



How to Direct Link your Google Business Page Reviews


Reviews help customers in their final purchase journey. Reviews for a business or product has shown to increase conversions by 28% and being a Local business, reviews on your Google Local Business Page are an important part of your Local SEO.

So how do you give customers a direct link to leave a review on your Google business page so that you can build your reviews for your Google Business Page?



How to add Holiday Hours & Special Hours


Business owners are now able to set different Holiday Hours and Special Hours for specific dates in their Google local business page if they differ from regular hours.

Holiday Hours: Christmas Day, Boxing Day, New Years Day etc etc
Special Hours: Additional hours over and above your regular hours, for example late night Christmas opening or extended hours during summer holidays and half term.


How to Edit your Business Knowledge Panel direct in Search


You can now edit your business knowledge panel details directly from search results. In order for you to edit the business knowledge panel direct in search, you need to be:

  • The owner or manager of the business page
  • Logged into the associated Google account


Place Actions for Restaurants Business Page


Google recently updated its structured data to include Place Actions for restaurants to include an Order Actions and a Reservation Action.

Previously a local restaurant could only define their menu within their structured data (schema markup) however Google largely ignored this over 3rd party site links like View Menu, Locu and Urbanspoon.


How to Verify a Business Page via Google search Console


Verifying a Google Local Business page can become a bit of a nightmare if you go down the route of post card verification, then with some recent bugs, you may not be able to enter the PIN number that you receive, leaving you to request another verification PIN number.

If you have NOT attempted verification, then this route is for You. Equally any SEO’s, web developers should use this method of setting up clients Local My Business pages.


My Business Verification Postcard has NOT arrived from Google


Postal services differ around the world, sometimes Google Verification Postcard arrive late, or never arrive at the business address at all.

Note: Please don’t think this is a way to circumnavigate postal verification.

  • You must have ordered the verification
  • It has to have been longer then 2 weeks since requesting verification postcard
  • You will still need to verify the business address and its existence.



How Categories, Content affect Maps and Business Page Positions


Explaining to a business page owner, why his business page appears low down in Google Map search results for a selected category, as well as how On-site and Off-site content influences positions, can be tricky at the best of times.

Fortunately I found the perfect Isolated example with a new business page, an ‘Americanised’ category and an Island to provide the perfect example to Categories, Content and Google Maps results.



How to Manage my Business Page Photos


Google My Business just launched “Manage your Photos” for local business page. Historically you could add a Logo, Cover image and a selection of Photos from the business. The new Manage your photos in business pages, now lets you segment your photos based upon the business page.



When the Wrong Info is Displayed in the Knowledge Panel


The Local Business Knowledge Info Panel is fantastic for local businesses, for Branding, Customer Engagement, Instant Reviews and the Latest post. But what happens when Google Displays the wrong business in the knowledge panel?



Multiple Duplicate Business Pages in Dashboard


Have you noticed multiple duplicated Google business pages appearing in your Google Dashboard? This occurred or is still occurring when Google business Pages migrated across to the Google+ Local platform ( now called Google My Business ) and will still occur if you convert your Google+ Brand page into a Local page.

Deleting these is very simple, but people get concerned because of all the Warnings Google gives before deleting, leaving them thinking twice.



How to Change a Local Listing to a Service Area Listing


Changing a local listing (address visible) to a service area business (address hidden) is pretty straightforward although not as intuitive as the previous iteration of the Google My Business dashboard.



How to Add Products Inventory to a Google Business Listing


Product Inventory in Google My Business is coming out of Beta and should becoming to your dashboard near you soon with the usual exclusions being lodging categories.

The product menu works exactly like the restaurant menu and services menu.

The main difference is that the Products Inventory section is not within the “info” section, but rather its own section within the GMB dashboard navigation, however the steps to adding are the same as services / menu layout.




Having a problem with your Google My Business listing. Online Ownership offers a Google My Business Service to get your listing back on track and working for your business.