You Can Now Report Spam Businesses Direct to Google My Business


Google My Business released a new way to report spam businesses direct to Google without having to resort to suggest edits or trying to report via social media or forums.

This also means that the Spam section in the Google My Business help forum will be removed when the platform updates in the next few months.

The big news here is that these reports will go to a human for review and (guessing here) that spam reports will be filed against the listing, which means that a persistent offender is far more likely to have listing suspended for repeated offences.

The other big take away from this, is that Google My Business has finally realised the scale of the spam problem and now has dedicated human resources to tackle the problem.

 

 

Reporting Spam Form

New Spam Reporting Form: Here

The one thing that strikes me as odd, is the name of the form “Business Redressal Complaint Form”, why not call it what it is – SPAM. Regardless of what they have called it, its a great start.

 

What Can you Report

The form clearly states what you can report, and what this form is intended for:

 

“If you come across misleading information or fraudulent activity on Google Maps related to the name, phone number, or URL of a business, you may use this form to submit a complaint. Complaints submitted through this form will be reviewed in accordance with our guidelines for representing businesses on Google Maps.

Please note that completing and submitting this form does not guarantee that any action will be taken on your request. Also, if your complaint is not related to fraudulent activity on the name, phone number, or URL of the business, we will not be able to review your complaint. Please use these steps to report problems for all other Google Maps features.

If you simply need to correct an incorrect business name, phone number, or URL, do not use this form.”

 

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