The current bug affects businesses using Fresha for their Google Business Profile online booking button.
This bug only affects users clicking the online booking button from Maps, Desktop is fine, and users can still use the booking feature.
Online Booking Bug
Users in Maps clicking on the Book Online button from the business profile display the current messaging, “This merchant is not accepting reservations through Google at this time.”
It is unclear whether this is a Maps, Reserve with Google or a Business Profile issue.
Bug was escalated to the Business Profile team on the 29th January 2024.
We don’t have any timeline for the fix yet.
Online Ownership provides a Google Business Profile Troubleshooting, feel free to drop us a line or give us a call if your profile is acting up.