If you have tried to find your Google Business Profile and have just noticed it appearing in Search & Maps this is the new way to manage your Google Business Profile.
The old dashboard has been retired and if you are using the Google My Business app, then you are redirected to this new management experience.
It can be a little confusing, so we have created a cheat sheet on where to find things and how to navigate.
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There are two parts:
- Stage 1 – Everyone, Globally
- Stage 2 – US & Most Europe, rolling out in stages
Accessing your Google Business Profile
1. You must be logged into your account
2. Search your business name OR my business
Google Business Profile – Search & Maps
Stage 1
Navigating your New Google Business Profile Dashboard
1. Edit Profile
2. Promote
3. Customers
4. Advanced (⋮)
5. Photos
6. Products
7. Posts
1. Edit Profile
Business information
- Name
- Category
- Business Description
- Opening Date
- Phone Number
- Website
- Address + Pin Marker
- Service Area
- Hours
- Attributes
Hours
- Hours
- Hide Hours
- Temporarily Closed
- Permanently Closed
Products
- Opens up in new window (old dashboard)
- You can also use #6 to add new products
Services
- Business Services
- Segmented by Category Selected
Photo
- Add Photos
- To view all / remove photos, go to #5
Logo
- Update Logo
- Remember 250 x 250 works best
Cover photo
- Update cover photo
- Remember 1024 x 576 works best
2. Promote
Performance
- Insights for profile
Advertise
- Link to Create Ad / Go to Current Ads
- Opens in new window
Photo
- Add Photos
- To view all / remove photos, go to #5
Ask for reviews
- Get your review link
Add update
- Add Google Post
- To view current or past ones, go to #7
Add offer
- Add offer
- To view old offers, go to #7 (view all)
Add event
- Add event
- To view old event, go to #7 (view all)
3. Customers
Reviews
- View reviews
- Reply to reviews
Messages
- Enable / Disable messages
- View or respond to messages
Q & A
- Opens in Messages
- Ask & Answer questions
4. Advanced (⋮)
Business Profile settings
- Users – Add, Remove Users
- Advanced settings – See profile ID and manage labels, store codes and other settings
- Remove Business Profile – Mark as closed, transfer ownership or permanently remove profile
Notifications
- Email notifications
- Language settings
- Other notifications
Add a new Business Profile
- To create a new business profile in account
Your Business Profiles
- View list of all connected business profiles
Tutorial
- Exactly what this is, just not as good
Help and support
- Opens a help page
- To contact business support use: https://support.google.com/business/gethelp
5. Photos
Add Photos
- Click Add photos button to add photos
- Click the image to view all photos in Maps
- In maps version you can add to sections + remove
6. Products
- Quick Link to Add Products
- Opens in a New Window (old dashboard)
- Tip: Close Add Box and view original dashboard products
7. Posts / Updates
- Quick link to add Google Post
- Scroll to View All
Google Business Profile – Search & Maps
Stage 2
Navigating your New Google Business Profile Dashboard
1. Edit Profile
2. Reviews
3. Messages
4. Add Photo
5. Performance (Insights)
6. Advanced (⋮)
7. Edit Products
8. Edit Services
9. Booking (Appt Link)
10. Questions & Answers
11. Add Update (Post & Events)
12. Advertise (Ads)
13. Review Link
14. Add Photos (in KP)
15. Add Products (in KP)
16. Add Post (in KP)
1. Edit Profile
Business information
- Name
- Category
- Business Description
- Opening Date
- Phone Number
- Website
- Address + Pin Marker
- Service Area
- Hours
- Attributes
2. Read Reviews
Reviews
- View reviews
- Reply to reviews
3. Messages
Messages
- Enable / Disable messages
- View or respond to messages
4. Add Photo
Photo
- Add Photos
- To view all / remove photos, go to #5
Logo
- Update Logo
- Remember 250 x 250 works best
Cover photo
- Update cover photo
- Remember 1024 x 576 works best
5. Performance (Insights)
Performance
- Insights for profile
6. Advanced (⋮)
Business Profile settings
- Users – Add, Remove Users
- Advanced settings – See profile ID and manage labels, store codes and other settings
- Remove Business Profile – Mark as closed, transfer ownership or permanently remove profile
Notifications
- Email notifications
- Language settings
- Other notifications
Add a new Business Profile
- To create a new business profile in account
Your Business Profiles
- View list of all connected business profiles
Tutorial
- Exactly what this is, just not as good
Help and support
- Opens a help page
- To contact business support use: https://support.google.com/business/gethelp
7. Edit Products
Products
- Opens in a New Window (old dashboard)
- Tip: Close Add Box and view original dashboard products
8. Edit Services
Services
- Business Services
- Segmented by Category Selected
9. Booking
Booking (Appointment)
- Add Booking Link
- Featured Booking Link via 3rd Party Booking
10. Questions & Answers
Q & A
- Opens in Messages
- Ask & Answer questions
11. Add Update
Add update
- Add Google Post
- To view current or past ones, go to #16
Add offer
- Add offer
- To view old offers, go to #16 (view all)
Add event
- Add event
- To view old event, go to #16 (view all)
12. Advertise
Ads GBP
- Opens Window into Ads
13. Ask for Reviews
- Get Review Link to Give to Customers
14. 15. & 16. Knowledge Panel
Update in KP
- Photos – Opens in Maps
- Products – Opens in old dashboard
- Add Update (post)
Completely lost, Online Ownership provides Google Business Profile Consulting. Feel free to drop us a call for a no obligation chat about your business profile.