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New Google Business Profile in Search & Maps

If you have tried to find your Google Business Profile and have just noticed it appearing in Search & Maps this is the new way to manage your Google Business Profile.

The old dashboard has been retired and if you are using the Google My Business app, then you are redirected to this new management experience.

It can be a little confusing, so we have created a cheat sheet on where to find things and how to navigate.

**

There are two parts:

  • Stage 1 – Everyone, Globally
  • Stage 2 – US & Most Europe, rolling out in stages

 

Accessing your Google Business Profile

1. You must be logged into your account
2. Search your business name OR my business


Google Business Profile – Search & Maps
Stage 1


 

Navigating your New Google Business Profile Dashboard

1. Edit Profile
2. Promote
3. Customers
4. Advanced (⋮)
5. Photos
6. Products
7. Posts

 

New Google Business Profile in Search - Online Ownership

 

1. Edit Profile

Business information

  • Name
  • Category
  • Business Description
  • Opening Date
  • Phone Number
  • Website
  • Address + Pin Marker
  • Service Area
  • Hours
  • Attributes

Hours

  • Hours
  • Hide Hours
  • Temporarily Closed
  • Permanently Closed

Products

  • Opens up in new window (old dashboard)
  • You can also use #6 to add new products

Services

  • Business Services
  • Segmented by Category Selected

Photo

  • Add Photos
  • To view all / remove photos, go to #5

Logo

  • Update Logo
  • Remember 250 x 250 works best

Cover photo

  • Update cover photo
  • Remember 1024 x 576 works best

 

2. Promote

Performance

  • Insights for profile

Advertise

  • Link to Create Ad / Go to Current Ads
  • Opens in new window

Photo

  • Add Photos
  • To view all / remove photos, go to #5

Ask for reviews

  • Get your review link

Add update

  • Add Google Post
  • To view current or past ones, go to #7

Add offer

  • Add offer
  • To view old offers, go to #7 (view all)

Add event

  • Add event
  • To view old event, go to #7 (view all)

 

3. Customers

Reviews

  • View reviews
  • Reply to reviews

Messages

  • Enable / Disable messages
  • View or respond to messages

Q & A

  • Opens in Messages
  • Ask & Answer questions

 

4. Advanced (⋮)

Business Profile settings

  • Users – Add, Remove Users
  • Advanced settings – See profile ID and manage labels, store codes and other settings
  • Remove Business Profile – Mark as closed, transfer ownership or permanently remove profile

Notifications

  • Email notifications
  • Language settings
  • Other notifications

Add a new Business Profile

  • To create a new business profile in account

Your Business Profiles

  • View list of all connected business profiles

Tutorial

  • Exactly what this is, just not as good

Help and support

  • Opens a help page
  • To contact business support use: https://support.google.com/business/gethelp

 

5. Photos

Add Photos

  • Click Add photos button to add photos
  • Click the image to view all photos in Maps
  • In maps version you can add to sections + remove

 

6. Products

  • Quick Link to Add Products
  • Opens in a New Window (old dashboard)
  • Tip: Close Add Box and view original dashboard products

 

7. Posts / Updates

  • Quick link to add Google Post
  • Scroll to View All

 


Google Business Profile – Search & Maps
Stage 2


 

Navigating your New Google Business Profile Dashboard

1. Edit Profile
2. Reviews
3. Messages
4. Add Photo
5. Performance (Insights)
6. Advanced (⋮)
7. Edit Products
8. Edit Services
9. Booking (Appt Link)
10. Questions & Answers
11. Add Update (Post & Events)
12. Advertise (Ads)
13. Review Link
14. Add Photos (in KP)
15. Add Products (in KP)
16. Add Post (in KP)

 

Google Business Profile Layout - Search & Maps - Online Ownership
 

1. Edit Profile

Business information

  • Name
  • Category
  • Business Description
  • Opening Date
  • Phone Number
  • Website
  • Address + Pin Marker
  • Service Area
  • Hours
  • Attributes

 

2. Read Reviews

Reviews

  • View reviews
  • Reply to reviews

 

3. Messages

Messages

  • Enable / Disable messages
  • View or respond to messages

 

4. Add Photo

Photo

  • Add Photos
  • To view all / remove photos, go to #5

Logo

  • Update Logo
  • Remember 250 x 250 works best

Cover photo

  • Update cover photo
  • Remember 1024 x 576 works best

 

5. Performance (Insights)

Performance

  • Insights for profile

 

6. Advanced (⋮)

Business Profile settings

  • Users – Add, Remove Users
  • Advanced settings – See profile ID and manage labels, store codes and other settings
  • Remove Business Profile – Mark as closed, transfer ownership or permanently remove profile

Notifications

  • Email notifications
  • Language settings
  • Other notifications

Add a new Business Profile

  • To create a new business profile in account

Your Business Profiles

  • View list of all connected business profiles

Tutorial

  • Exactly what this is, just not as good

Help and support

  • Opens a help page
  • To contact business support use: https://support.google.com/business/gethelp

 

7. Edit Products

Products

  • Opens in a New Window (old dashboard)
  • Tip: Close Add Box and view original dashboard products

 

8. Edit Services

Services

  • Business Services
  • Segmented by Category Selected

 

9. Booking

Booking (Appointment)

  • Add Booking Link
  • Featured Booking Link via 3rd Party Booking

 

10. Questions & Answers

Q & A

  • Opens in Messages
  • Ask & Answer questions

 

11. Add Update

Add update

  • Add Google Post
  • To view current or past ones, go to #16

Add offer

  • Add offer
  • To view old offers, go to #16 (view all)

Add event

  • Add event
  • To view old event, go to #16 (view all)

 

12. Advertise

Ads GBP

  • Opens Window into Ads

 

13. Ask for Reviews

  • Get Review Link to Give to Customers

 

14. 15. & 16. Knowledge Panel

Update in KP

  • Photos – Opens in Maps
  • Products – Opens in old dashboard
  • Add Update (post)

 
Completely lost, Online Ownership provides Google Business Profile Consulting. Feel free to drop us a call for a no obligation chat about your business profile.