Google My Business or Google Business Profiles are currently struggling with a reinstatement bug after a suspension, leaving users unable to request reinstatement.
This bug has been active for almost a month now and in my instances seems to kick in on weekends leaving businesses unable to file a reinstatement request.
The kicker is once the reinstatement is filed, you are in this loop and unable to file one another once the form has been filled.
The system thinks you have filed a reinstatement request and contacting business support goes round in circles, when ideally all they should be able to do is clear the form field that keeps triggering this which would allow the user to actually file a reinstatement.
Fix in site, not so far, GMB (GBP) has yet to put anything in place or acknowledge the sense of urgency a businesses experience when stuck in this suspension loop.
Banging your head against a business support wall, give Online Ownership a no obligation call, our Google business consultants may be able to chip away at this brick wall.