The complete guide to your Google My Business Dashboard and managing your Google Business Pages. The Google My Business (GMB) Dashboard should be the entry point for all businesses managing from 1 – 100 business pages in a single account.
Ownership Best Practices
Only business owners or authorised representatives may verify and manage their business information on Google My Business.
Any individual or company that manages business information on Google My Business for a business that they don’t own is considered to be an authorised representative. For example: a third-party SEO/SEM company; a friend of the business owner; an online ordering, scheduling or booking provider and an affiliate network provider.
The best practice would be for the Owner to add your account as a manager. Once you accept the invitation, the business page will then appear within your Google My Business Dashboard.
Google My Business Dashboard
Log into your GMB Dahboard: https://business.google.com/manage/
GMB Dashboard Index
- Locations or Business Pages
- Brand Pages
- Adwords Accounts linked to a Business Page
- Info Blocks and Alerts
- Not Published or Unverified Business
- Published or Verified Business
- Manage Location in Admin
- View Location in Search Result
- List View
- Map View
Your GMB dashboard will always open up in the locations page. The locations section will display both Published (verified) and Unpublished (still to be verified).
You can view only Published pages by selecting Info Block (4) for Published Locations.
2: Brand Pages
- Brand Page
- Manage Page in Admin
- View Page in Google+
- Followers for that Brand Page
- Date of last post on Brand Page
You need to have an AdWords account linked or be using the same account for both Google Business Page and AdWords account.
4: Info Blocks and Alerts
You can filter locations by Published and Non Verified. Other typical Info blocks list formatting errors, duplicate addresses and Google Updates.
Google uses information from a variety of sources – including user reports and licensed content – to make sure that locations stay as accurate as possible. Sometimes the information that business owners provide is reported as incorrect or outdated. If your locations are updated by Google, then you’ll see them listed with a “Google updates” status.
Locations can be updated by Google at any time, and Google-updated information appears live on Maps, Search and other Google services. By reviewing these updates, you help to ensure that this information is accurate for your customers.
To accept, discard or edit Google updates for a listing:
- You’ll see an “Updates from Google” notification in the top right-hand corner of the page if your location has Google updates.
- Review your Google updates listed in yellow next to your original business information.
- Click the pencil icon Edit (pencil) icon next to an update to make changes, then click Apply when you’ve finished.
- Accept all of your updates by clicking Accept all updates in the top right-hand corner of your screen.
You are able to change or ignore updates, if they are incorrect.
5: Not Published (Unverified) Location
Locations that are not published or currently unverified will not display the green published text. Selecting manage location will take you to that pages admin page, where you will again be prompted to verify the location.
6: Published (Verified) Location
A published or verified location will have the green published text displayed in the GMB dashboard. A Published page will be live in Maps and Search results.
7: Manage Location
Selecting manage location will take you into that locations or businesses admin page.
EDIT button will take you to business details where you can edit or update:
- Business Name
- Busines Category
- Business Address
- Business Hours
- Special Hours
- Telephone Numbers
- Website URL
- Add Photos
Top Line Navigation:
- Photos: View All and Add
- Reviews: View and Reply
8: View Location
Selecting the View Location takes you to a display of the business page Knowledge Panel in search.
You are also able to Direct Edit your Business Details in the Knowledge Panel.
9: List View
List view shows business pages in a compact list view. This is primarily for bulk location management and I would recommend that businesses who are not using bulk location spreadsheet to used the Card view.
You will also notice missing store codes and labels in the list view dashboard. Individual business listings do not need to provide this and you are not missing this.
10: Map View
Map View is intended to give the user, especially bulk locations, a birds eye map view of all the locations in the account and is very useful to check where exactly your PIN marker is placed.
Map View feature is still technically in Beta.
Get Help from Google Business Support
If you need help or have a problem with a business page, you can contact business support direct from your business listing.
Top Left Hamburger Menu and select Support in the dropdown. Once you have selected support a second help window appears which you can use for troubleshooting, or scroll to the bottom and there are contact options.
Note: Call back option is only available during office hours, however you are still able to send email request out of hours.
If you require further help or an issue not related to business support, then you can use the Google My Business Help Forum.