If you have lost your login details or someone else within the company had previously verified the business listing and you cannot locate the account login details, then you need to request / claim ownership of the current verified Google business page.
Do Not: Attempt to create another business listing, this will results in a duplicate page that will more then likely get suspended.
You Must: Make the ownership request before you can appeal or contact business support.
Request Ownership of a Google Business Page
Steps to claiming or requesting ownership of an already verified Google business listing:
- Go To: www.google.com/business
- Click: Get on Google
- Search for business name
- Select the correct business
- Select Request admin rights
- Fill in details
Go To: www.google.com/business
Get on Google: top right hand corner
Search for Business Name
Select correct business
Someone else has already verified this listing : This listing has already been verified by another user. If you want to add this listing to your account, you can request admin rights from the current verified user.
Someone else manages this business on Google:
- Share your info with current owner to continue >> tick box
- What level of access would you like?
- What’s your relationship to the business
- Contact name
- Phone number
Note: You can add a manager in account dashboard.
Owner receives request almost instantaneously, the current owner has the option to:
- Add as manager
- Grant ownership
- Reject request
If the owner rejects the request, you will receive an email informing you. You then have the option to Appeal.
If the owner ignores the request and you do not receive a response after 7 days, you should contact Google Business Support.
The Appeal Process
1. Google looks at the owner and see if they have been active recently – if not, they notify the user that they have unverified their page and ask them to contact Google business support if this incorrect. Over 80% of these actually come back as mailer-demons and Google immediately know the user is no longer active and can’t transfer ownership, in which case Google unverify them and let them know. In this case, there is an issue – unverifying a page means losing the views, posts and content that has been built by the current owner.
2. Google reaches out to the owner and they do respond and say “yes that’d be great, lets transfer ownership.” Google help them through that process and also keep the views and social content provided by the previous owner (since they are giving that data to the new owner in the transfer).
3. If Google reaches out to the owner and they don’t respond in 7 days, business support will attempt to reach out a few times through different methods (email again, phone, website portal contact paths, etc) and give them another 7 days. If there is no response Google will unverify the current owner and then ask the claimant to pin verify the page again – so that we can verify they are legit. Keep in mind the process takes awhile because Google wants to be sure the right owner is managing the page and to give the current owner a chance to reply.
How to Contact Google Business Support
Google keeps changing where and how to contact Google business support, so we include both current methods of contacting them. We also have two videos to show you the steps for both options.