After the tragic events at Cincinnati Zoo there has been an outpouring of grief and anger, naturally this has led to negative reviews being places on the Cincinnati Zoo’s Google business page.
Over the past week there have been hundreds of negative 1 star reviews left on the Google business page, so where is the Google My Business review bot doing about them ….. well nothing, actually!
Google My Business Review Bot
Some of the reasons that should trigger Review bot to remove reviews:
- Off-topic reviews: Don’t post reviews based on someone else’s experience or that aren’t about the specific place you’re reviewing. Reviews aren’t meant to be a forum for general political or social commentary, or personal rants
- Keep it clean: Don’t use obscene, profane or offensive language. We’ll also remove reviews that represent personal attacks on others
The sheer scale of reviews ( 90% negative ) should have sent alert to someone!
I have reported to the Google My Business team, but you are still able to view the reviews at the moment.